Privacy Policy

Your Privacy and Bounce Back Physiotherapy & Osteopathy Narellan Pty Ltd (ACN 164 029 789) trading as Bounce Back Physiotherapy & Osteopathy trading and (collectively and individually referred to as “Bounce Back Physiotherapy & Osteopathy”, “we”, “our” or “us”).

Effective Date Monday, 6 September 2021

Who we are and how you can contact us

We are Bounce Back Physiotherapy & Osteopathy.  We are committed to protecting the privacy of our customers, suppliers, and employees.  This Privacy Policy applies to the services we provide, including on our Site (Site) and our social media channels, and explains how we collect, hold, use and disclose data to carry out the services we provide and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Instagram, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

You can contact us for privacy related questions by emailing us at

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (Cth), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

Our Role in your Privacy

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.  

Our Responsibilities

As we are the providers of services on this Site, we determine how and why your data is processed.  We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

Your Responsibilities

  • Please read this Privacy Policy and the Website Terms & Conditions.
  • If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

When and how we collect data

From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically.  We have set out some examples below of how we may collect data from you:

  • When you send us an enquiry form
  • When you complete and accept our disclaimer and notice
  • When you complete a questionnaire
  • When you subscribe to our newsletter
  • When you set up an account
  • When you attend an event we may organise (such as online classes, webinars, etc)
  • When you engage our services

Types of data we may collect

  • Contact details (name, address, email, telephone)
  • Financial Information (bank details when you are making a payment) 
  • Data about the services you purchase 
  • Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)
  • Data on how you use our Site (URL clicks, services views, how long you are on our pages and other actions)
  • Data about your experience and satisfaction with our Site and the legal products and/or services that you have purchased from us or others
  • Data about any information we gather that relates to your attendance at events held by us (including webinars and podcasts)
  • Data relating to your circumstances and such other information that is relevant to the matter(s) in which we are instructed by you
  • If you are an employee or prospective employee, data relating to your qualifications, skills and experience
  • If you are a supplier of goods and services or a prospective supplier, information about your products, services and pricing

How and why we use your data and disclosure

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.  

We will use your data for the purposes it was collected and related purposes including:

  • To run our Site 
  • Provide you with information and services
  • Customer support
  • Detect and prevent fraud
  • Improve our Site
  • Marketing (with your consent)
  • Make your experience on our Site more efficient and enjoyable
  • Market research e.g. we may contact you for feedback about our services
  • Provide you with information about events, other services or opportunities that may be of interest
  • We may disclose your data for the purposes it was collected and also:
  • As required by law subject to our obligations
  • With your consent
  • Within our business
  • In order to sell our business (if we were to ever sell, we may need to transfer data held to the new owner)

Sharing your personal information


We may use Google Analytics functions.  You can find out how your data is collected by visiting You can opt-out of Google Analytics by visiting


We may use Facebook Insights to track your interaction with our Facebook Page and our Facebook Group. This will allow us to track usage and improve the performance of our page.  We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer.  You can check out Facebook’s privacy policy by visiting and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences at

What are your choices?

Don’t provide us with personal data

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any services, however, you can continue to use our Site and browse the pages of our Site.

Turning off cookies

Our Site uses cookies and similar technologies to provider certain functionality to our Site.  You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings.  If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

Don’t want marketing?

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at anytime).  You can change your mind about marketing material by opting out by:

(a)    completing the contact us form on our contact page;  or

(b)    by unsubscribing within the email if you have previously subscribed to our newsletter.

What are your rights?

You can exercise your rights at anytime by contacting us via the contact us page on our Site by visiting Contact Us or via email

You can access information we hold about you

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).  We will tell you if we can’t comply with your request and why.

Inaccurate information

You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.

Objections to using data for profiling or automated decisions

We may use your data to determine what services are relevant to you (e.g. tailoring our emails based on your behaviour).  Otherwise, the only circumstances in which we will use this data is to provide our services to you.

You have the right to be forgotten

You have the right to request for your data to be erased.  This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

You have the right to make a complaint regarding the use of your data

If you have any complaints regarding how your data is handled, please contact us via our contact us page or via email to If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at the Office of the Australian Information Commissioner.

How secure is the data collected?

We realise that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information.  For example, this includes:

  • Password access to accounts
  • Storing electronic data with reputable third party storage providers who have appropriate security protections
  • Limit access to personal information to individuals who need to know. 

How long do we store data?

We will keep your data for as long as we need it and this period will also depend on your interactions with us.  When we no longer need to keep your information, we will delete it.

Third parties who process your data

We share data with third parties in the following circumstances:

  • Other companies in our group of companies, as necessary to operate our Site
  • Our suppliers and service providers working for us e.g. payment processors
  • Our professional and legal advisors
  • Third parties engaged in fraud prevention and detection
  • Law enforcement or other government authorities
  • Where we have your consent to do so or otherwise where we are legally permitted to do so.

Payment Security

If you make a payment through the Site, we collect your personal information including credit card numbers. 

Age of consent

By using this Site, you represent that you are at least the age of majority in your State or Territory of residence.  Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.

Cookies and how to block them

We use cookies, this helps us improve the products and services we provide.  

What are cookies?

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. The HELP function in your browser will tell you how to restrict or block the cookies.  For more information about cookies, and how to disable cookies, visit


Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it’s the latest version.